When you join TTEC, you become part of the family. We offer the following benefits to support the goals and future needs of you and your family. Keep in mind that the benefits below are just a highlight of our total offering – it’s a complete package!
Your base pay is targeted to be competitive to the market rate. It may be raised through merit increases based on performance, or increases reflective of new skills and responsibilities acquired.
To drive a culture of ownership and support our pay for performance philosophy, we reward top performers who are contributing to the success of our company. Rewards include a variety of bonus programs aligned by position.
HEALTH & WELLBEING BENEFITS
We offer three medical plans to fit your specific needs: Primary Care Plan, Balanced HRA Plan and the Choice HSA Plan. And if you’re in Colorado, you have a fourth option with Kaiser Permanente. The plans differ in price and the amount of coverage they offer. To help you choose the best plan for you (and make the most of your plan once you enroll), you have tools like ALEX available at no extra cost. Each medical plan covers preventive care at 100% and comes with prescription drug coverage. Virtual Care like MDLIVE, LiveHealth Online and Nurseline make it easy for you to get care, no matter where you are or what time it may be. Additionally, we offer a second opinion service and a number of voluntary benefits, including hospital indemnity and critical illness insurance. And the best part is that we reward you for making healthy choices with our wellness program.
You have two choices for dental coverage: the Basic Option and the Enhanced Option. Your plan helps cover cleanings, x-rays, minor and major treatments, and orthodontia (with the Enhanced Option).
Save on eye exams, lenses, frames and contacts for you and your eligible dependents. You may be covered for laser vision surgery, too.
TAX-ADVANTAGED HEALTH CARE ACCOUNTS
HSA: If you’re enrolled in the Choice HSA Plan, you will receive a Health Savings Account, or HSA. This employee-owned account lets you save pre-tax dollars to use on eligible health expenses, now or in the future. The company contributes to this account when you complete a wellness activities. The money in your account is 100% yours, meaning you take it with you if you leave or retire from the company, and it rolls over from year to year.
HRA: If you’re enrolled in the Primary Care or Balanced HRA Plan, you automatically receive a Health Reimbursement Account, or HRA. The company will contribute to this account if you complete wellness activities. Unlike the HSA, this money is not yours to keep if you decide to leave, but it does roll over from year to year.
Flexible Spending Accounts: Set aside a certain amount from your paycheck to help pay for eligible health care, dependent care or commuting expenses on a pre-tax basis.
Wellness Program: Earn money into your HRA or HSA to help make your health care expenses more manageable by completing certain wellness activities – you have a variety to choose from. You also have the option of earning a little extra if you’re with Kaiser Permanente. Complete wellness activities and earn an incentive to your paycheck.
FINANCIAL AND INCOME PROTECTION BENEFITS
Set yourself up for success for retirement, and protect yourself and your family in the instance that something happens to you. The following benefits are available to employees and their dependents, some of which are covered 100% by the company.
- Deferred Compensation (for select employees)
- Group Accident and Critical Illness Insurance
- Life and Disability
- Pet Insurance
- Prepaid Legal
The amount of time off you receive is based on how long you work for the company. See below for a chart that outlines paid Holidays and Paid Time Off.
|0-1 year||10 days||6 days||16 days|
|1.01-3 years||14 days||6 days||20 days|
|3.01-5 years||18 days||6 days||24 days|
|5+ years||21 days||6 days||27 days|
Leave of Absence
A leave of absence is available so you may care for yourself, a newborn, adopted or foster child, or to care for a seriously ill family member. In addition, leaves of absence for military service, jury duty and bereavement are available.
- New Year’s Day
- Memorial Day
- Independence Day
- Labor Day
- Day after Thanksgiving
End of Year Break
Here at TTEC, we all know that our work never truly ends unless someone tells us otherwise. That’s why we’ve started a new tradition for many of our employees around the world – the End of Year Break (EOYB). This “prescribed rest period” takes place the week between Christmas and New Year’s. The EOYB requires employees to use their vacation time to cover the related time off.
CULTURE OF CARING
When you join TTEC, you become part of the family. We believe in a values-driven culture. So our values and behaviors guide the way we conduct business – with our clients, business partners and each other. Uniting us and serving as a compass for our actions, they make us better together.
Making a positive impact in our communities is at the core of our culture – and we encourage our employees to make a difference through volunteerism, fundraising, and outreach.
Our Purpose: To deliver humanity to business
Our Mission: To lead the world’s most respected organizations to create and grow emotionally connected, valuable and lasting relationships
Our Vision: To accelerate growth by simplifying and personalizing interactions that build deep engagement between people and brands
We believe in investing in our people and their career development, which is why we offer learning opportunities, online training, and programs designed to enhance our employees’ skills and education:
- TTEC University
- Professionally Recognized Certifications
- Learning Centers of Excellence
- Education Award Program
- Tuition Reimbursement
- Mentorships & Career Mobility Programs